Guest Questions (FAQ's)
These questions only relate to registered users. General questions are publicly visible from the home page. Here you can ask us anything. Use the search box above to find the question you need answers. Just click on the question and the answer will appear. Click again and it disappears. Or you can click on the "Show all" bar below to display all answers.Feel free to submit new topics using the Submit Question link.
Q: So what are Vacation Rentals?
A:
That's an easy one. Any lodging unit that has a full kitchen & bath, is fully outfitted with linens and towels and usually detached bedrooms is a Vacation Rental Home. These may be apartments, cabins, condos, chalets, houses or villas. In some countries they are called Holiday-lets, Holiday homes, Holiday Villas or Gites (France.)
Q: Can I make reservations with this website?
A:
Our website is not a Manager, Owner or Agent. We don't arrange the actual bookings. We are an advertising listing service where members of the Vacation Rental Association (www.VRA.org) can list their homes. Those members take care of all the details and that is who you work with to reserve a home. All you have to do is use the inquiry form on the website or telephone the advertiser.
Q: Why should I stay at Surfcrest?
A:
This is a private beach experience. Surrounded by its own canal, Surfcrest is located directly on the beach and a flat easy stroll through the dunes. Year round outdoor pool and hot tub, plus game room and playground for the kids. Barbecues, TV and cable, with wifi. Every condo is cute, cozy, comfy with room to sleep up to 6 people.
AtTheCrest.com
Q: When I book for a week, do I have to arrive on a certain day?
A:
To make sure we can thoroughly clean and prepare a property for arrival, we do ask that weekly bookings arrive on a certain day of the week. Usually it’s a Friday, Saturday or Sunday.
Q: Why is there a cleaning fee for Vacation Rentals?
A:
Vacation rentals are bigger than hotel rooms and require more effort to clean. Rather than increase the price of every day's rent there is usually an out-cleaning fee. It is also your way of knowing the place will be clean when you arrange.
Q: Why must I book a full week at some times of the year?
A:
During the busy seasons, it can become disruptive to have lots of guests coming and going every few days, so we do require you to book long stays at some times of the year. Plus Guests seem to enjoy staying longer and settling in.
Q: When do I have to pay for reservations?
A:
Each Manager or Owner may have different payment terms and dates on which payment must be made. You should contact them directly to hear their policies. Most managers accept credit cards and some Owners do.
Q: Why are bookings usually non-cancelable.
A:
Unlike hotels, vacation homes are valuable assets held by private parties. To allow Guests to hold dates in advance only to cancel them later, means the owner would miss out on other prospective customers in the meantime. In addition, because most homes are booked in advance last-minute replacements are not always possible. We can, however, offer to re-sell dates for a Guest who made a prior purchase. In that case, some or all of the Guest's funds may be refunded if a replacement Guest is found.
Q: Is it possible to arrange a late checkout?
A:
Yes, sometimes - Keep in mind housekeepers need all the time between Guests to prepare the property for arrivals. So late checkouts are not always available. Due to scheduling requirements, there is a charge for late checkouts and it is not possible to confirm this availability until 24 hours in advance of departure.
Q: Is it possible to arrange an early checkin?
A:
Usually housekeepers need all the time between Guests to prepare the property for arrivals. So early checkins are not always available. In the case where a room was not previously rented, and the cleaners have gotten the clean completed, it may be possible to arrange an early checkin. Because this requires rescheduling, staff time and coordination there is a charge for early checkins. Usually the charge is 1/4 of the daily rate for four hours early and 1/2 the daily rate for 8 hours early. And it is not possible to confirm availability of an early checkin until 24 hours in advance.
Q: Is there a deadline for checkout times?
A:
Yes - cleaning rooms, condos, homes and resorts is a big job. It can take hours to make a place spic and span. Housekeepers need to start immediately upon departure. Staying late disrupts the cleaning schedule. Sorry.
Q: Can we bring a trailer or camper to the property?
A:
Unless otherwise specified in your booking confirmation, properties do not allow trailers or campers due to concerns with occupancy and neighbors.
Q: Do I get more room in a Vacation Rental?
A:
Yes of course - the average hotel room is small, but vacation rentals are larger, with kitchens and extra space where you can hang out with your family or friends. Sit in the living room instead of squeezing into the only chair in the room.
Q: What is Goldener Inns & Resorts?
A:
Goldener is a network of unique Inns, Resorts and Vacation Rental complexes such as condominium buildings and housing developments. The properties band together for quality, efficiency and marketing. Services are provide by the Vortex Organization. Each company is individually operated and strives to offer industry best practices for Guests and Property Owners.
Q: When can I pay for Travel Insurance?
A:
We recommend you pay for the insurance at the time of reservation, however you can purchase Vacation Rental Insurance anytime prior to or with your final trip payment.
Timeshare Owner FAQ's
Q: What is "At The Crest" at Surfcrest Resort?
A:
We are an independent website that helps owners rent out their properties. IT is operated by Goldener Inns and Resorts, lodging experts.
AtTheCrest.com
Q: Will people really rent my Surfcrest Condo?
A:
Of course they will. Surfcrest is a wonderfully unique beachy property that guests will love. Its on the dunes, condos are comfy and with the year round pool and hot tub our kind of marketing will bring in many happy guests, young families and couples.
AthTheCrest.com
Q: Why should I list my Surfcrest Condo on "At The Crest"?
A:
If you want maximum income with little or no effort, "At The Crest" is the place to list your place for rent. With high rates and a fee of only 20% of rent, we return more money to owners than anyone else.
AtTheCrest.com
Q: Why should I use "At The Crest" instead of VRI?
A:
For two reason - You will make more money and we are local, easy to work with. We have the most advertising, the best photography, and having grown up here, we love the area just like you do.
AtTheCrest.com
Q: Must I donate a week to be in the YourShare Program?
A:
No, you do not "give" us week, but instead we just ask you allow us to rent some for you, for which we charge a commission and you receive the rest of the rent.
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