Glossary

This Glossary is provided to users of the website as a guide to terms and information they may find helpful. Definitions are added, edited or removed occasionally.

Cancelled (Booking)

A previously confirmed (Completed) Booking that has been later Cancelled. Our software uses this is a Booking Status.
See also: Abandoned, Aborted, Blocked, Confirmed, Order, Hold, Incomplete, In Error, Out of Service, Quoted, Unblocked Origin: Istay

Carpet Cleaning

Usually performed periodically by a vendor using specialized steam or other equipment to clean wall-to-wall carpeting.
Origin: Vacation Rental Association

Central Reservations

An office which receives phone calls, answers quest inquiries and arranges bookings of lodging facilities and other types of travel services
See also: Front Desk Origin: Vacation Rental Association

Chambers of Commerce

Typically, a Chamber of Commerce will specialize in local economic development that can include tourism promotion.
Origin: Vacation Rental Association

Check-In

The process by which guests arrive and check into a lodging property. Check In may be accomplished at a front-desk office, by meeting a representative at the property or by a telephone phone in requirement. These vary by the requirements of the owner or manager.
Origin: Vacation Rental Association

Check-Out

The process by which guests arrive and check out of a lodging property. Check Out may be accomplished at a front-desk office, by meeting a representative at the property or by a telephone phone in requirement. These vary by the requirements of the owner or manager.
Origin: Vacation Rental Association

CHPA - Corporate Housing Providers Association

Industry trade association of businesses that provide corporate housing. They seek the growth, professionalism, excellence, customer service and profitability will improve each corporate housing company individually and the worldwide corporate housing industry collectively.
Origin: CHPA.org Link: CHPA.org

City View

When guests can see sections of a town or city from some area of the property, not necessarily from all ares of the property.. May include Full, Partial or Peekaboo Views.
See also: View, Beach View, Mountain View, Resort View, Water View Origin: Vacation Rental Association

Cleaning

See Housekeeping
See also: Out Cleaning Origin: Vacation Rental Association

Cleaning Fee

See Housekeeping fee
See also: Cleaning, Housekeeping, Out Cleaning Origin: Vacation Rental Association

Client Closet

A space with a lock in which a property owner stores assets not to be accessed by guests. Although the word closet is commonly used, the space may be closet, room or just a drawer.
See also: Client Lockoff Origin: Vacation Rental Association

Collection

The process of securing payment from customers who owe you money. Includes contacting the customer by mail, email, fax or phone. Use of a collection agency. The filing of suit in court.
See also: Collection Agency Origin: Vacation Rental Association

Commissions

A percent of the total product cost paid to travel agents and other travel product distributors for selling the product to the consumer. May also refer to compensation paid employees inside an organization.
Origin: Vacation Rental Association

Common Calendar

An online calendar which shows a list of available lodging units (room, suites or homes) in a specified Complex or destination; along with available dates. Usually a left hand menu list the units and a top menu shows days or weeks. Booked units are displayed so that a guest can determine which units are available and then make a selection. Available in virtually all lodging software and many lodging websites. Also called a Tape or Grid.
See also: Availability Calendar Origin: Vacation Rental Association

Composite Vacation Rental manager

A company that provides comprehensive vacation rental management services to second homes such as cabins, cottages, houses and villas by being a locally owned and operated business supported by a centralized back office support team. This allows local staff to focus on housekeeping, maintenance, guest and owner services, while the back office.provides accounting, reservations with work class marketing and advertising.
Origin: Vortex Managers Link: VortexManagers.com

Concierge

An person whose job is to serve as the guest's liaison with the owner or lodging manager and arranging activities, attractions, facilities and services. Services are sometimes performed via phone contact.
Origin: Vacation Rental Association

Conditions

See Terms & Conditions
See also: Terms & Conditions Origin: Vacation Rental Association

Condotel

(1) A hotel room that is sold as if it were a home, but lacks certain common home features such as a full kitchen.

(2) Any condominium project where homes are operated as a hotel with a registration desk, cleaning service and more. The units are individually owned. Unit owners also have the option to place their unit in the hotels rental program where it is rented out like any other hotel room. Generally, condotels are sold as a second or third home.

NOTE: Mortgage financing for any property categorized as a Condotel may be labeled as "Non-Warrantable" and not financeable in the USA under Fannie Mae and Freddie Mac lending programs.
Origin: Investopedia & VRIA

Configuration

The arrangement of furniture, equipment and other features of a property including the specific layout and location.
Origin: Vacation Rental Association

Confirmation

The document usually sent to guests confirming that they have entered into a contract for the occupancy of a lodging unit such as a hotel room, vacation rental home, condo or similar lodging.
Origin: Vacation Rental Association

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DETAILS: Glossaries and Dictionaries are handy tools. They provide an indication of meaning but additional study may be necessary to comprehend the full meaning. There may be alternate definitions not included here and experts may disagree on the proper explanation of each term.

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